The Center for Quality Medication Management (CQM) at the University of Florida, the first student-staffed MTM call center, was established in March 2010. The center provides an experiential practice site for fourth-year student pharmacists, allowing them to perform comprehensive medication reviews via the telephone, complete patient chart quarterly reviews, and speak to patients regarding adherence issues. University of Florida College of Pharmacy faculty oversee the center's activities and, in keeping with the mission of both the University of Florida and UF's College of Pharmacy, the center is devoted to excellence in research, education, service, and the promotion of health and welfare of the lives they touch.
“The MTM Communication and Care Center staff and students generate the same level of energy and enthusiasm seen in the early days of clinical pharmacy. Each day is filled with new challenges and the unique experiences of each and every person reached by students at the center. Pharmacotherapy knowledge changes daily, but the ability to make another person feel you cared, really cared, is what remains constant and everlasting. The UF MTM Communication and Care Center is in the business of connecting with patients, meeting them right where they are, and offering our services…one phone call at a time.” - David Angaran, MS, FCCP, FASHP
“Everyone who called was truly interested in my health. It was very nice to talk to someone who was so dedicated to their profession, and the health of others.” (MTM participant)
“I don’t have words to tell you how helpful your service was; I have a hard time understanding things, but the pharmacist who interviewed me helped me immensely because I am taking 29 tablets a day. I am very grateful to her.” (MTM participant)